Assistance with recovering access to OSS and Coretax in Indonesia
Book a consultationOSS and Coretax access recovery in Indonesia
What you need to know
Losing access to an OSS (Online Single Submission) or Coretax account can significantly hinder doing business in Indonesia. Without access to these government systems, a company may face difficulties managing licenses, submitting documents, fulfilling tax obligations and using electronic government services.
We help restore access to OSS and Coretax, supporting the client at every stage of the procedure and providing advisory support in dealings with government authorities.
What the service includes
Consultation on the reasons for loss of access and possible recovery options
Analysis of the current account status
Review of existing registration data
Preparation of the necessary documents and information
Support throughout the access recovery procedure
Liaison with government authorities where necessary
Advice on the secure further use of accounts
- Submit a request
Upon completion of the service, the client receives:
• restored access to the OSS account, Coretax account or both systems (where possible);
• advice on the further use of government electronic services;
• recommendations on preventing loss of access in the future;
• information support on account usage.
How we work
011. Initial consultation
We analyze the situation, identify the reason for the loss of access and assess possible recovery options.
- 02
2. Document preparation
We review the registration data, compile the necessary document package and, where necessary, advise on resolving any discrepancies identified.
- 03
3. Access recovery
We support the OSS or Coretax account recovery procedure and advise the client at every stage of the process.
- 04
4. Functionality check
Once access is restored, we verify that login works correctly and advise on the further use of the account.
Required documents for individuals:
- 01
Passport
- 02
NPWP (if available)
- 03
Registered email address
- 04
Mobile phone number
- 05
Additional information at the request of the government authority
Required documents for legal entities:
- 01
Company constituent documents
- 02
NIB
- 03
Company NPWP
- 04
Details of the director or other authorized person
- 05
Documents confirming the applicant’s authority
- 06
Additional documents at the request of the relevant government authority
Frequently asked questions
The most common situations are a lost password, no access to the registered email address or phone number, a change of director, a change in the company’s contact details, or other circumstances preventing login to the system.
In many cases, yes. Whether remote recovery is possible depends on the specific situation, the availability of the necessary documents and the requirements of government authorities.
The timeframe depends on the reason for the loss of access, the completeness of the documents provided and the time the relevant government system takes to process the request.
Yes. If there are access problems with both systems, GLG Consult specialists will help arrange support for the recovery of each of them.
Such situations are quite common. We will help determine the required access recovery procedure, taking into account the company’s current status and the requirements of the relevant government system.